Sleep House delivers mattresses, bedroom furniture and selected products throughout Melbourne and to eligible metropolitan and regional locations across Australia.
Delivery is available across Melbourne, subject to the product, destination postcode and property access.
Mattress and bed-base delivery is available to selected locations in Victoria, NSW, Queensland, South Australia and Western Australia.
Regional, interstate and special-access deliveries may require an individual quotation before an order is confirmed.
Delivery availability depends on the type and size of the product, your postcode and the delivery access at your property.
Smaller products can generally be delivered to more Australian locations. Mattresses, bed bases and larger furniture require specialist freight and have more limited delivery coverage.
Delivery is available to most Melbourne metropolitan suburbs. Charges vary according to the product, postcode, order size and access conditions.
Delivery may be available to selected regional Victorian locations. Please contact us with your postcode and product details so we can confirm availability and provide a quote.
Selected mattresses and bed bases can be delivered to eligible locations in NSW, Queensland, South Australia and Western Australia. Some products or locations may not be serviceable.
Smaller products may be available for delivery to a wider range of Australian addresses. Available options and charges will normally be displayed during checkout.
Delivery timeframes vary because some mattresses and furniture products are manufactured or ordered specifically for each customer.
Complete your order online or through our Bayswater showroom using the correct delivery details.
We confirm product availability, production requirements and the applicable delivery service.
You or the nominated recipient will be contacted when the order is ready to arrange or confirm delivery.
An adult must be present at the address and safe, suitable access must be available for the delivery team.
Delivery charges depend on the product type, product dimensions, order quantity, destination postcode and property access.
Where an automatic rate is available, it may be displayed at checkout. Regional, interstate, oversized or special-access deliveries may require a separate quotation.
Send us the product name, required size, delivery suburb, postcode and any important access information.
Delivery times vary according to product availability, manufacturing lead times, destination and carrier schedules.
Products marked as made to order will require additional production time. Estimated timeframes are guides only and do not represent a guaranteed delivery date unless Sleep House has confirmed otherwise in writing.
If several products are included in one order, delivery may be arranged when all items are ready or may be completed separately, depending on product availability and the agreed delivery method.
Customers must provide a complete and accurate delivery address, postcode, telephone number and any relevant access instructions when placing an order.
Please notify Sleep House as soon as possible if any delivery information changes. Address changes may affect delivery availability, charges and timing.
Changes should be provided at least one business day before the scheduled delivery. Late changes may not be possible and could result in additional charges.
Customers are responsible for confirming that products will fit safely through all entrances, hallways, stairways, lifts and doorways leading to the intended delivery location.
Please tell us in advance about:
The delivery team may decline to complete a delivery where access is unsafe, unsuitable or could reasonably cause injury or property damage. Additional delivery or redelivery charges may apply.
An adult must be available at the delivery address to accept and, where required, sign for the goods.
Delivery time windows are estimates and may be affected by traffic, weather, earlier deliveries, carrier schedules or other circumstances outside our reasonable control.
Please keep your telephone available and ensure that the delivery path is clear before the delivery team arrives.
A redelivery fee may apply if nobody is available to receive the order at the arranged time, access has not been provided, the delivery information is incorrect, or the goods cannot be safely delivered because access details were not disclosed.
If you need to change an arranged delivery, contact us as early as possible and preferably at least one business day before the scheduled date.
Delivery does not automatically include assembly, installation, packaging removal, moving existing furniture or disposal of an old mattress.
If you require an additional service, contact us before placing your order. Availability and additional charges depend on the product, location and delivery provider.
Please check the number of items delivered and inspect the packaging and visible condition of the products as soon as reasonably possible.
If an item appears damaged, incorrect or incomplete, take clear photographs of the product, packaging and labels and contact Sleep House promptly with your order number.
Your rights in relation to faulty or damaged goods are not affected by this request. Please refer to our Returns & Exchanges page for further information.
For regional, interstate or large-product delivery enquiries, include these details when contacting our team.
Contact our team with the product name, size and destination postcode and we will confirm the available delivery options.
